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Cancellation and Refund Policy

Effective Date: 10/01/2024

Thank you for choosing AI TranslateDocs ("we," "us," or "our"). This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to our products or services. By using our products or services, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Cancellation Policy

1.1 Cancellation by the Customer


If you wish to cancel your order or subscription, please contact our customer support team as soon as possible. The availability and eligibility of cancellations may vary depending on the type of product or service purchased. We will make reasonable efforts to accommodate your cancellation request, subject to the terms and conditions outlined in this policy.

1.2 Cancellation by the Business


We reserve the right to cancel or refuse any order or subscription at our discretion. If we cancel your order or subscription, we will provide a full refund of any payment you have made.

2. Refund Policy

2.1 Refunds for Products


Refunds for products may be available under the following conditions:

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support within 7 of receipt. We may request evidence such as photographs to assess the issue. Upon verification, we will provide a replacement or issue a refund.
  • Non-Delivery: If you do not receive your product within the specified delivery time, please contact our customer support. We will investigate the issue and, if necessary, provide a replacement or issue a refund.


    • 2.2 Refunds for Services


    Refunds for services may be available under the following conditions:

  • Dissatisfaction with the Service: If you are dissatisfied with the service provided, please contact our customer support within 7 of the service completion. We will review your concerns and, at our discretion, may offer a partial or full refund.
  • Service Cancellation: If you cancel a prepaid service before it is rendered, a refund may be provided based on the specific terms outlined at the time of purchase. Any applicable cancellation fees or non-refundable deposits will be deducted from the refund amount.


    • 2.3 Refund Process


    Refunds, when applicable, will be issued using the same payment method used for the original purchase. Refunds may take a reasonable amount of time to process, and the timing may vary depending on the payment provider or financial institution.


    3. Exceptions

    The following situations may be exempt from our cancellation and refund policy:

  • Services with specific terms or restrictions that are communicated to you at the time of purchase.
  • Services with specific terms or restrictions that are communicated to you at the time of purchase.
  • Any other exceptions explicitly stated in the terms and conditions of a specific product or service.


    • 4. Contact Us

    If you have any questions, concerns, or requests regarding our cancellation and refund policy, please contact us at:

    AI TranslateDocs
    Mumbai, Maharashtra, 400099
    contact@aitranslatedocs.com

    Please note that this policy does not affect your statutory rights as a consumer.

    Last updated: 10/01/2024